Making a purchase

We want you to be happy with your purchases and the service you receive from us at Shaping Wooden . Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.

1.GENERAL TERMS
2.ORDER ACCEPTANCE
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
4.ORDERING AND DELIVERY
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CANCELLATION AND UNWANTED ITEMS
7.RETURNS
8.CONDITION
9.REFUND
10.HOW TO COMPLAIN

1.GENERAL TERMS

Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom.

(The data we collect at checkout may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.)

2.ORDER ACCEPTANCE

This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below.

3.NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

4.ORDERING AND DELIVERY

General
We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by courier, pallet service or specialist delivery company depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.

If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Charges
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.

Lead Times
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

Despatch
You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Access
You will need to be aware of the dimensions of goods to be delivered to you and check that there is sufficient access through your building including corridors, doorways, or stairs. For deliveries which fail due to lack of access for the size or weight of goods to be delivered we may charge for return of the order to us. If subsequent redelivery is required this will also be chargeable. We can provide delivery services for difficult access and will be pleased to provide quotations for this service.

Delivery inside your building
Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist delivery inside your building at your request Shaping Wooden will not be liable for any damage to property or injury to persons on your premises however caused. We cannot move or dispose of existing furniture.

Delivery Method
We will deliver to you using the most suitable and economical method available to us at our discretion.

Delivery Attempts
We use a number of different delivery methods to get your order to you. You will be advised when we despatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due.

For some larger items a specific delivery date may be set with you in which case delivery will only be attempted once. If such a delivery is cancelled at less than 24 hours notice we may charge for the cancelled delivery or redelivery (even if this was originally offered free or at a discounted rate). If delivery fails because nobody is available to accept it, or you have supplied an incorrect delivery address, you will be charged for the full cost for return of goods to us and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate. If waiting time is incurred because you are not available to receive delivery at the agreed time we reserve the right to charge you an appropriate fee equivalent to costs incurred.

Taxes and Duties
All our prices include VAT in the UK. Countries outside the European Union may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us in the UK. We will treat this as ‘cancellation of order’. Substantial charges may be incurred.

Product Specification
We provide a description of each product and specifications which may include dimensions, materials, and other technical information. This is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colours, finishes and specification.

5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at info@shapingwooden.co.uk  or by telephone 01539 824098 . You must tell us within 48 hours of receipt.

If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a UK address we will arrange collection from that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing ready for collection and you may need to attach a shipping label which we will supply. Collection will be from the ground floor entrance of your building. We cannot usually provide a specific time slot for collections other than the day.

Orders delivered to overseas addresses must be returned to us at your own expense.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point ‘6’ below ‘Cancellation and Unwanted items’. We will let you know so you may decide how to proceed.

Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.

We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.

6.CANCELLATION AND UNWANTED ITEMS

We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us either by email at info@shapingwooden.co.uk or by telephone 01539 824098.

This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.

Special orders include all upholstery, most furniture and many other items listed on this website, indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

Trade sales and business to business sales are excluded from the above policy and returns are at our discretion.

Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.

7.RETURNS

The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.

Please drop us an email on info@shapingwooden.com and we would guide you on how to return your item.

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. You can request that we collect the goods on your behalf, in which case we will inform you of the cost prior to collection.

8.CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

9.REFUND

We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.

10.HOW TO COMPLAIN

We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Call us on 01539 824098 or email info@shapingwooden.co.uk

WEBSITE USE TERMS AND CONDITIONS

1.USE OF THIS WEBSITE
2.COPYRIGHT NOTICE
3.WEBSITE DISCLAIMER
4.PRIVACY POLICY
5.HOW WE USE COOKIES

1.USE OF THIS WEBSITE

If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shaping Wooden relationship with you in relation to this website.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without our prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

2.COPYRIGHT NOTICE

This website and its content is copyright of Shaping Wooden

Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

3.WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Shaping Woooden and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Haus. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Shaping Wooden takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

4.PRIVACY POLICY

As found on the Shaping Wooden Privacy Policy Page.

5.HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

For more information you can contact us at: info@shapingwooden.co.uk